Our Terms and Conditions
These terms govern your use of fatfruit-aud.com, operated by Fatfruit Entertainment N.V. under Curaçao licence OGL/2024/1678/0912. Read them before you register, deposit or claim any bonus.
When You Accept Our Terms
By creating an account, logging in, depositing funds or placing a single wager on our platform, you confirm that you have read, understood and accepted these Terms and Conditions in full. Acceptance takes effect the moment you complete registration and remains in force for as long as your account stays open.
If you do not agree with any part of these terms, stop using our platform and contact support before you deposit. Continued play after we publish an update counts as acceptance of the revised version.
Who Can Hold an Account
Eligibility basics
You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher, and you must not reside in a restricted territory. We operate a casino only, with no sportsbook, and we serve players from permitted jurisdictions worldwide.
- One account per person, per household, per IP address and per payment method. Duplicate accounts are closed and balances may be forfeited.
- Players from the United States, United Kingdom, Netherlands, France, Spain, Sweden, Belgium, Denmark, Lithuania, Russia, Ukraine, Iran, North Korea, Ontario (Canada) and other sanctioned jurisdictions may not register.
- You must provide accurate personal details at registration: full legal name, date of birth, residential address and valid contact information.
- You are responsible for keeping your login credentials secure. All activity under your account is deemed to be yours.
- KYC verification is required before your first withdrawal: government-issued ID, proof of address and payment method verification, with processing of up to 48 hours.
Money In, Money Out
Deposits and withdrawals
We accept PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Tether, Litecoin and Dogecoin for deposits. Withdrawals are processed via Visa, Mastercard, Skrill, MiFinity, bank transfer and the same crypto options. The minimum deposit and minimum withdrawal are 30 AUD equivalent, and we charge no fees on either side.
Withdrawal requests are normally processed within 0-1 hours once your account is verified. Daily and monthly withdrawal caps apply, and the exact figures are stated in the cashier and in the bonus terms linked from our main page. Crypto processing times depend on network confirmation.
An account with no login or transaction activity for 12 consecutive months is treated as dormant. We may apply a monthly administrative fee to dormant accounts, disclosed in advance by email, and we will attempt to return any remaining balance to your verified payment method.
How Our Bonuses Work
General bonus conditions
Every bonus we offer, including the welcome package, Friday reload, cashback, free spins drops and tournament prizes, carries its own terms published on the promotion page. The general rules below apply to all of them unless a specific promotion states otherwise.
- Bonuses carry a wagering requirement, such as 40x the bonus amount, which must be completed within the stated validity period before winnings become withdrawable.
- A maximum bet limit applies while a bonus is active. Placing single wagers above that limit can void the bonus and any winnings derived from it.
- Certain games, typically table games and some slots, may contribute at a reduced rate or not at all toward wagering. The contribution table is listed with each promotion.
- Bonuses expire if wagering is not completed within the validity window, after which the bonus and related winnings are removed.
- One bonus per person, household and payment account. Offers are for recreational players, and we may decline or reclaim bonuses where we find systematic or abusive play.
- Bonus funds are not withdrawable and maximum win caps may apply to specific offers.
Conduct We Do Not Accept
Prohibited activities
Our platform is for genuine recreational play. The following conduct breaches these terms and entitles us to close accounts, void wagers and withhold balances where an investigation confirms misuse.
- Fraud of any kind, including false KYC information, stolen payment details or impersonation of another person.
- Chargebacks or payment disputes raised after funds have been played with.
- Multi-accounting to multiply bonus eligibility or circumvent limits.
- Bonus abuse patterns such as low-risk wagering, bet hedging across outcomes, or structured play designed to extract bonus value.
- Collusion with other players, including in live dealer games and tournaments.
- Bots, automated tools, scripting or any software that interferes with normal platform operation.
- Use of VPN, proxies or other geo-masking tools to access our platform from a restricted jurisdiction.
- Exploiting software errors, game glitches or pricing mistakes, which must be reported to us rather than played.
Your Right to Set Limits
Responsible gambling tools
You can set daily, weekly and monthly deposit limits, loss limits and session reminders directly in your account settings, or by contacting support. Limits take effect immediately and increases require a cooling-off period before they activate.
If gambling stops being fun, you can request a cool-off period or full self-exclusion by contacting support or writing to us. During self-exclusion we will close your account, return any withdrawable balance and take reasonable steps to prevent new accounts being opened by you. We also train our staff to notice indicators of gambling harm, and we may contact you about responsible gambling tools if we observe concerning patterns.
Free, confidential support is available in Australia through Gambling Help Online on 1800 858 858, 24 hours a day. Self-exclusion with us does not substitute for national or state exclusion registers where available.
Closing Accounts and Raising Disputes
Complaints and governing law
You may close your account at any time by contacting support. We will confirm your identity, settle any pending wagers and return your withdrawable balance to a verified payment method. Closure for this reason carries no penalty and you may request reopening after 30 days, subject to our review.
If you have a complaint, first raise it with our support team, available 24/7 via live chat and email at [email protected]. Unresolved complaints may be escalated to our management, who will respond within 14 days. These terms and any dispute arising from them are governed by the laws applicable to our Curaçao licence, and the courts of that jurisdiction have exclusive authority, without prejudice to mandatory consumer rights in your country of residence.
When We Update These Terms
Amendments
We may amend these terms at any time to reflect changes in law, licence conditions, our services or responsible gambling obligations. The current version is always published on this page with a revision date, and material changes are notified by email or an in-platform notice at least 7 days before they take effect, except where an immediate change is required by law or regulation.
Continuing to use your account after the notice period means you accept the amended terms. If you disagree with an update, you may close your account before it takes effect and withdraw your balance without restriction.
Frequently Asked Questions
Do I need to verify my identity before withdrawing?
Yes. KYC verification, including government ID, proof of address and payment method verification, is required before your first withdrawal. Processing takes up to 48 hours.
Can I hold more than one account at Fatfruit Casino?
No. We allow one account per person, household, IP address and payment method. Additional accounts are closed and may result in forfeiture of balances.
What happens to my account if I stop using it?
After 12 consecutive months without login or transaction activity, your account is treated as dormant. We will notify you by email before any administrative fee applies.
Can I use a VPN to access the casino?
No. Masking your location with a VPN, proxy or similar tool to bypass jurisdictional restrictions breaches these terms and may lead to account closure.
How do I self-exclude from the platform?
Contact support by live chat or email at any time and request a cool-off period or permanent self-exclusion. We will close your account and return your withdrawable balance.