Our AML and Verification Policy

We run Fatfruit Casino under licence OGL/2024/1678/0912 issued by the Curaçao Gaming Authority. This page sets out, in plain language, how we verify your identity, monitor transactions and meet our anti-money-laundering obligations. We hold your verification documents securely and never share them outside the checks the law requires.

Our AML Commitment

Fatfruit Casino operates under Curaçao licence OGL/2024/1678/0912, and we treat the anti-money-laundering and counter-terrorism-financing rules of that jurisdiction as the minimum standard for our platform. Every policy on this page exists for one purpose: keeping criminal money out of your casino and your winnings clean.

We are a casino-only operator, owned by Fatfruit Entertainment N.V., with around 6,000 games from licensed providers. That scale means our compliance duties are real, not decorative. We maintain a risk-based programme covering customer due diligence, transaction monitoring, suspicious-activity reporting and staff training, and we review it against our licence conditions every year.

• Customer due diligence at registration and before first withdrawal
• Risk scoring of every account based on deposits, gameplay and payment patterns
• Internal reporting of suspicious transactions to the relevant authority
• Ongoing AML training for our payments and compliance teams

When We Verify You

Verification triggers

You can register, deposit and play on our platform before full verification, but we must complete Know Your Customer (KYC) checks before your first withdrawal. We also verify when your cumulative deposits or withdrawals reach thresholds that our licence sets, when your risk score changes, or when we detect unusual account activity.

Verification covers three things: who you are, where you live, and that you own the payment method you use. We never ask for more than these three categories, and we never request documents by email or live chat; uploads go through the secure form in your account only.

• Government-issued photo ID: passport, driver licence or national ID card
• Proof of address: utility bill, bank statement or tenancy agreement issued within the last 3 months
• Payment method verification: photo of the card (middle digits covered) or screenshot of your e-wallet or crypto wallet showing your name

Verification Step by Step

Our compliance team reviews every document manually, and processing takes up to 48 hours, though most checks finish faster. Here is exactly what happens once you upload your documents.

• Open your profile and select the verification section in your account
• Upload your photo ID, proof of address and payment method evidence
• Our compliance team reviews the files within 48 hours
• You receive an email and an account notification with the outcome
• If anything is unclear, we contact you through your registered email with a specific request

How we protect your documents

Your files travel over an encrypted connection and sit in access-controlled storage that only our compliance officers can reach. We do not store documents on our web servers, and we never send them to third parties except where a regulator or law-enforcement body lawfully requires it. Verification staff work under strict confidentiality obligations.

Why We Ask About Funds

For most players, standard KYC is all we ever need. If your deposits exceed certain thresholds, if a large win triggers a significant withdrawal, or if your betting pattern looks inconsistent with your stated profile, our licence obliges us to ask where the money comes from. This is not an accusation; it is a legal check that protects every player on the platform.

Source-of-funds evidence might include recent payslips, a tax return, bank statements or sale documents for an asset. We set a clear, specific request, and you provide it once through your account. Larger withdrawals, such as amounts approaching our monthly cap of 32,000 AUD, are more likely to trigger this check than everyday cashouts.

How We Monitor Transactions

Every deposit and withdrawal on our platform passes through automated screening and, where flagged, manual review. We check that money arriving matches the money leaving, which is why we apply a same-method withdrawal rule: you withdraw to the same card, e-wallet or crypto wallet you deposited with, and never more than you put in through that method. Winnings above your deposited amount go back through your verified payment method.

Our limits are straightforward. The minimum deposit and minimum withdrawal are both 30 AUD, and you can withdraw up to 8,000 AUD per day and 32,000 AUD per month. Most withdrawals complete within 0 to 1 hours once verification is done. We charge no fees of our own, and we accept AUD alongside crypto options such as Bitcoin, Ethereum, Tether, Litecoin and Dogecoin, all subject to the same monitoring.

If Verification Fails

If your documents are unclear, expired or inconsistent, we pause withdrawals on your account and ask for a replacement. You keep access to your funds and can still play while you fix the issue; nothing disappears. If you ignore our requests, we suspend the account until verification is complete, because our licence leaves us no alternative.

Where we find forged documents, an account in someone else's name, or links to prohibited jurisdictions such as the United States, the United Kingdom or sanctioned countries, we close the account, freeze pending transactions and, where the law requires, file a report with the relevant authority. Genuine mistakes are different: if you uploaded the wrong file, tell our support team on live chat, available 24/7, and we will guide you through the correction.

Storing Your Documents

Our licence requires us to keep verification records for at least five years after your account closes, and we comply with that timeframe. Retention exists so regulators can audit our decisions and so we can defend a legitimate payout if it is ever questioned. When the retention period ends, we delete your documents securely and permanently.

If you self-exclude or close your account, the same retention clock applies to your data. We do not use verification documents for marketing, and we do not sell or share them, full stop.

Frequently Asked Questions

Can I withdraw before I finish verification?

No. We must complete KYC checks before your first withdrawal. Once verified, withdrawals of 30 AUD or more usually process within 0 to 1 hours.

Why must I withdraw with the same method I deposited with?

Our same-method rule prevents money laundering by ensuring funds return to their source. Winnings above your deposited amount go back through your verified payment method.

How long does verification take?

Our compliance team reviews documents within 48 hours of upload, and most checks finish faster. You get an email and account notification with the result.

What happens to my documents after verification?

We store them in encrypted, access-controlled systems for at least five years after your account closes, as our Curaçao licence requires, then delete them permanently.

What if I cannot provide proof of address in my name?

Contact our 24/7 live chat support and explain your situation. We can sometimes accept alternative documents, such as a bank statement or official government correspondence, on a case-by-case basis.