Responsible Gaming Tools at Fatfruit Casino
Gambling should stay entertainment, never a way to make money or escape stress. We give you the controls to keep it that way, and if play stops feeling fun, we help you pause or step away.
Our Commitment to Your Wellbeing
We take player wellbeing seriously at Fatfruit Casino. Beyond giving you tools, we monitor play patterns on our platform and reach out when we see behaviour that worries us, such as sudden deposit spikes or long overnight sessions.
Reality checks are built into every account. While you play, session reminders appear on screen showing how long you have been playing and your net result for that session, so nothing happens quietly in the background.
Know the Warning Signs
Problem gambling rarely announces itself. These signs show up gradually, and noticing even one of them early is enough reason to use our limits or take a break. There is no judgement here, only help.
- Chasing losses, increasing bets to win back money
- Hiding your play from family or friends
- Borrowing money or using funds set aside for bills to gamble
- Gambling to escape stress, anxiety or low mood
- Playing longer than you planned, repeatedly
- Irritability or restlessness when you try to cut down
- Neglecting work, study or relationships because of gambling
- Lying about the time or money spent playing
Tools You Can Use Today
Every tool below is available in your account settings under Responsible Gaming, or by asking our support team, who apply changes for you within minutes. Deposit and loss limits take effect immediately; increases take 24 hours, reductions are instant.
- Deposit limits: cap how much you can deposit daily, weekly or monthly.
- Loss limits: stop play automatically once your losses reach a set amount.
- Wagering limits: restrict total bets over a chosen period.
- Session timeouts: log you out automatically after a fixed time.
- Reality checks: on-screen reminders of session length and net result.
- Cooling-off periods: temporarily lock your account from 24 hours to 30 days.
- Self-exclusion: block your account for 6 months or permanently.
How Self Exclusion Works
You choose the duration: 24 hours, 7 days, 30 days, 6 months or permanent. Once active, the exclusion cannot be lifted early. Your account balance stays safe and is paid out to your verified withdrawal method; any open bets run to settlement and winnings are returned the same way.
To reactivate after a temporary exclusion ends, contact support and complete a short review of your gambling choices with our responsible gaming team. Permanent exclusions require a formal written request, and we honour them without pressure to reverse.
Keeping Minors Safe
You must be 18 or older to hold an account with us. We verify age during KYC before your first withdrawal, using government-issued identification, and we close accounts and refund deposits where underage play is detected.
If minors can reach your device, use parental control software such as Net Nanny or Qustodio to block gambling sites, keep your login details private, and never gamble in front of children.
Free Confidential Support Services
Our tools help you manage play on our platform. These Australian services help with everything else, free of charge and confidential.
| Service | Phone | Website |
|---|---|---|
| Gambling Help Online | 1800 858 858 | gamblinghelponline.org.au |
| Lifeline Australia | 13 11 14 | lifeline.org.au |
| Gamblers Anonymous Australia | local meeting lines | gamblersanonymous.com.au |
Talk to Our Support Team
Our live chat runs 24/7 and support staff are trained to handle responsible gaming requests with discretion. You can also email [email protected] with the subject line Responsible Gaming and we will prioritise your request, usually within a few hours.
Whatever you ask for, whether a limit, a break or full closure, we act on it and we do not market to excluded accounts.
Frequently Asked Questions
How long does a deposit limit take to apply?
Reductions apply instantly. Increases take 24 hours so you have time to reconsider.
Can I cancel a self-exclusion early?
No. Temporary exclusions run their full term; permanent exclusions require a formal written request and review.
What happens to my balance if I self-exclude?
Your balance is paid out to your verified withdrawal method, and open bets settle normally.
Is gambling help free in Australia?
Yes. Gambling Help Online on 1800 858 858 is free, confidential and available 24/7.