Your Privacy With Us
This policy explains what personal data Fatfruit Casino collects when you play at fatfruit.com, why we collect it, how long we keep it and the choices you control. It applies to every player account we hold.
Data We Collect From You
We collect only what we need to run your account legally and safely. That starts the moment you register and continues through deposits, play and withdrawals.
- Identity data: full name, date of birth, email address, phone number and residential address.
- Verification documents: government-issued photo ID, proof of address and payment method verification for KYC before your first withdrawal.
- Transaction data: deposits, withdrawals, bonuses, bet history and payment details.
- Technical data: IP address, device type, browser, operating system and approximate location.
- Gameplay behaviour: sessions, game choices, wagering patterns and responsible-gambling indicators.
- Marketing preferences: whether you opted in to receive promotions, bonuses and tournament news.
How We Use Your Data
Every processing activity has a defined purpose. We use your data to open and maintain your account, verify your identity under KYC rules, process PayID, card, e-wallet and crypto payments, and detect fraud or multi-accounting.
We also monitor play patterns for responsible-gambling signals, so we can step in with limits or a check-in when the data suggests you need one. Marketing messages go out only when you have consented, and you can withdraw that consent at any time.
Our Legal Bases
Contract: we process identity and transaction data to set up your account and honour the gameplay contract between us.
Legal obligation: AML and KYC rules require us to verify your identity and keep records; we cannot open or pay out accounts without this.
Legitimate interest: fraud prevention, security monitoring and aggregate statistics on how our games perform rest on this basis, balanced against your rights.
Consent: marketing emails, SMS and personalised offers depend on your opt-in. Withdraw consent and those activities stop.
How Long We Keep It
Retention follows the strictest applicable rule for each category. Transaction and KYC records stay for at least 5 years after your last activity, as gaming and anti-money-laundering regulations demand.
- Identity and KYC documents: 5 years after account closure.
- Transaction and betting records: minimum 5 years for regulatory compliance.
- Device and IP logs: up to 12 months for security and fraud analysis.
- Marketing preferences: until you withdraw consent or ask us to delete them.
- Closed accounts without ongoing obligations: remaining data is deleted or anonymised within 30 days.
Who We Share Data With
We never sell your data. Sharing is limited to partners who need it to deliver a service you use, and each one is bound by contract to protect your information.
Payment processors handle your deposit and withdrawal instructions; KYC and AML providers verify your documents; our regulator, the Curaçao authority behind licence OGL/2024/1678/0912, receives reports when the law requires; analytics and IT providers help us keep the site running. Game studios receive only pseudonymised player IDs, never your identity.
Your Rights Over Your Data
You control your information, and exercising these rights costs nothing. Email [email protected] or message our 24/7 live chat and we respond within 30 days, usually far sooner.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct anything inaccurate or out of date.
- Erasure: request deletion where no legal retention duty applies.
- Portability: receive your data in a machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing processing at any time.
- Complain: raise concerns with the relevant data protection authority, including the OAIC in Australia.
Cookies And Data Security
Cookies
We use cookies to keep you logged in, remember your preferences and understand site performance. Full details, including how to switch cookies off, sit on our dedicated Cookies Policy page.
Security
All traffic to fatfruit.com travels over TLS encryption, and we store identity documents in encrypted form with strict access controls. Only trained staff who need your data for their job can reach it, and every access is logged.
If a data breach occurs that risks your rights, we notify the relevant supervisory authority and, where required, you directly, without undue delay.
Talk To Our Data Team
Questions about this policy or how we handle your data go straight to our Data Protection Officer. Write to [email protected] or send a letter to Fatfruit Entertainment N.V., and we will get back to you within 30 days.
We review this policy regularly and post any changes on this page. The version you are reading now reflects our practices as of 2026.
Frequently Asked Questions
Does Fatfruit Casino sell my personal data?
No. We share data only with payment processors, verification providers, our regulator and IT partners who need it to deliver our services, and we never sell it.
How do I stop marketing emails?
Unsubscribe via the link in any email, or ask live chat support to withdraw your consent. Marketing stops immediately and your preferences are erased.
Why do you need my ID before withdrawal?
KYC rules require us to verify your identity, address and payment method before your first withdrawal. Processing takes up to 48 hours and documents are stored encrypted.
How long do you keep my betting history?
Transaction and betting records are retained for a minimum of 5 years to meet gaming and anti-money-laundering regulations, after which they are deleted or anonymised.
Can I get a copy of my data?
Yes. Email [email protected] requesting access and we will send the personal data we hold about you in a portable format within 30 days.